Thirty days, no questions

Who this is from

Audita is operated by Devslate group, UAB, company code 302450935, VAT number LT100005010210, registered at Tvirtovės al. 1-46, LT-50166 Kaunas, Lithuania.

This policy applies to both business customers and individual consumers.

Our 30-day satisfaction guarantee

We want your audit to give you clear, useful recommendations for your store. If your paid report does not meet your expectations, request a refund within 30 calendar days of purchasing it.

You do not need to prove that the report is defective, implement its recommendations, or demonstrate any change in sales or conversions. Feedback is welcome but optional.

We may offer to clarify or correct a finding. You can choose a refund without accepting further work or account credit.

The guarantee covers Storefront and Shopping Journey reports, the report portion of Expert Review, and paid report upgrades.

Expert Review and expert calls

Of the €250 Expert Review package price, €100 is allocated to the expert call and €150 to the report and written review deliverables. Any applicable VAT is shown at checkout.

If you request a refund within 30 calendar days of purchase:

• Before the call takes place: we refund the full amount paid for the purchase being refunded and cancel the call.
• After the call is completed: the €100 call fee, together with any VAT charged on that fee, is excluded from our voluntary satisfaction guarantee. The report portion remains refundable.

The call-fee allocation is disclosed before payment. A call that has not taken place is not treated as completed.

This exclusion does not override statutory consumer rights.

How to request a refund

You can:

• Email support@audita.dev;
• Reply to the email announcing your report; or
• Open your audit, choose Get help, and select the refund option.

Include your account email and either your order reference or the address of the store you audited. Tell us that you would like a refund.

No particular form or detailed explanation is required. If you cannot access your account, email us directly.

Refund amounts and upgrades

We refund the amount actually paid for the refunded report or upgrade, including VAT attributable to the refundable amount. We do not deduct administration or payment-processing fees.

For Expert Review, the completed-call exclusion applies as described above.

If you refund an upgrade only, your previously purchased report remains available. Each purchase or upgrade has its own 30-day period starting on its purchase date. An upgrade does not restart the refund period for an earlier purchase.

Processing your refund

We respond within two business days and normally initiate refunds within five business days of receiving enough information to identify the purchase.

Refunds are processed through Stripe to the original payment method. Your bank or payment provider will usually take another five to ten business days to show the refund.

Any shorter deadline required by law takes priority.

Access after a refund

Access to the paid report or features covered by the refund ends once the refund is issued. Refunding an entire report returns it to the free preview. Refunding only an upgrade leaves earlier, unrefunded purchases available.

You do not need to return a digital report or delete a downloaded copy to qualify for our satisfaction guarantee.

Failed delivery and duplicate payments

If we cannot deliver a purchased report or an expert call, we refund the amount paid for the undelivered item. Duplicate payments made by mistake are also refunded.

These refunds are not limited by the 30-day satisfaction-guarantee deadline.

Additional rights for consumers

A consumer is an individual purchasing mainly for purposes outside their trade, business or profession. Buying as an individual does not automatically make a purchase a consumer purchase.

Where EU or Lithuanian consumer law applies, you generally have 14 days from concluding an online service contract to withdraw without giving a reason, subject to statutory exceptions.

You can notify us by email or post using the contact details in this policy. Sending your notice before the deadline is sufficient. You may also withdraw online: open your audit in the app, choose Get help and select the refund option.

If you expressly request services to begin during the withdrawal period, you may have to pay a lawful, proportionate amount for services already supplied. The withdrawal right for a service contract ends upon full performance only where the required prior consent and acknowledgement have been obtained.

Different statutory conditions apply to the early supply of digital content. Accessing a report does not, by itself, establish that you have validly waived your withdrawal right.

For a valid statutory withdrawal, we reimburse amounts due without undue delay and no later than 14 days after receiving your notice, using the original payment method unless you expressly agree otherwise, without reimbursement fees.

The €100 completed-call exclusion applies to our voluntary guarantee. We retain that fee following a statutory withdrawal only to the extent permitted by law.

Nothing in this policy limits your rights concerning defective, incomplete or misdescribed services or digital content.

Optional consumer withdrawal form

You may use this form, but you do not have to:

To: Devslate group, UAB, Tvirtovės al. 1-46, LT-50166 Kaunas, Lithuania; support@audita.dev.

I give notice that I withdraw from my contract for the following purchase:

• Service and order reference:
• Ordered on:
• Consumer’s name:
• Consumer’s address:
• Date:
• Signature, only if submitted on paper:

Consumer complaints

Please contact support@audita.dev first. We provide a reasoned written response to consumer complaints within 14 calendar days.

If we cannot resolve your complaint, you may apply to Lithuania’s State Consumer Rights Protection Authority through VVTAT or VTIS. Your right to pursue other available remedies remains unaffected.

Changes and contact

The policy in effect when you purchase applies to that purchase. Later changes will not reduce your existing refund rights.

For questions or refund requests, contact support@audita.dev.